Privacy Policy

1. Introduction

Welcome to AI Super Private Limited ("we," "us," or "our"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and services, including when you interact with us through messaging and social media platforms like WhatsApp, Facebook, and Instagram.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, and other information you provide when registering or contacting us.
• Usage Data: Information about how you interact with our app, such as IP address, browser type, pages visited, and timestamps.
• Social Media Data: When you connect through social media platforms like Facebook, we may receive information you've made publicly available or that you authorize us to access.
• Messaging Data: When you interact with us or our customers through messaging channels such as WhatsApp or Instagram Direct Messages, we may process message content, sender and recipient identifiers, profile information made available by the platform, timestamps, attachments, and conversation metadata needed to deliver automated replies, handoffs, support, analytics, and related service features.
• Cookies: We use cookies to enhance your experience. You can manage cookie preferences through your browser settings.

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve our services.
• Communicate with you, including sending updates or responding to inquiries.
• Deliver messaging automation, including Instagram DM automation, chatbot replies, lead capture, routing, and human handoff workflows.
• Analyze usage trends to enhance user experience.
• Comply with legal obligations.
• We explicitly affirm that Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models.

4. Panda and Google User Data

Panda is AI Super's private WhatsApp operations assistant. It allows an authorized user to manage work through natural-language WhatsApp messages and scheduled automations.

When connected to a user's Google account, Panda can perform user-requested actions such as:

• Viewing, creating, updating, rescheduling, and cancelling Google Calendar events.
• Creating Google Meet links.
• Searching and reading authorized Google Drive files.
• Creating and updating Google Docs, Google Slides, files, and folders.
• Running user-configured scheduled workflows and returning their results through WhatsApp.

Panda acts only using permissions granted by the user. Sensitive changes may require confirmation before they are applied. Users can disconnect Google access from the Panda module or revoke access through their Google Account permissions.

• Access and control: Panda accesses Google Drive and Google Calendar data only when the user connects a Google account. It reads, creates, updates, reschedules, or cancels files and events only as necessary to carry out a user request or a workflow the user has configured.
• OAuth tokens and storage: We store the OAuth access and refresh tokens needed to maintain your connection in encrypted or otherwise access-controlled systems. Google data retrieved through the connection may be processed and temporarily cached on our secured systems only as needed to complete your request, maintain the service, prevent abuse, and meet legal obligations. We do not store your Google password.
• Sharing: We do not sell Google user data or share it with third parties for advertising, marketing, or data-broker purposes. Google user data may be processed by service providers acting on our behalf only where necessary to operate, secure, or support Panda; when you direct us to share it; or when disclosure is required by law. These providers are required to protect the data and may use it only to provide services to us.
• Retention and deletion: We retain Google user data and OAuth tokens only for as long as needed to provide the connected features, until you disconnect the integration or request deletion, or as required by law. When you disconnect Google or ask us to delete the data, we delete stored OAuth tokens and Google user data from our active systems within 30 days, except where retention is legally required. Residual copies in encrypted backups are removed through our normal backup-expiration cycle and are not used for any other purpose.
• Disconnection and revocation: You may disconnect Google from Panda through your Panda account settings, revoke Panda's access through your Google Account permissions, or contact us at hello@asi.sg. Revocation prevents future access to your Google account but does not automatically delete data already stored by Panda; you may request deletion using the same email address.

Panda's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. We do not use Google user data to develop, improve, or train generalized artificial intelligence or machine-learning models. For more information, see the Google API Services User Data Policy.

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our app (e.g., hosting or analytics providers).
• Messaging and social media platforms, including Meta platforms such as Instagram, Facebook, and WhatsApp, where required to send, receive, or manage messages through those services.
• Legal authorities when required by law or to protect our rights.

6. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information.
• Opt out of certain data collection or sharing.
• Request a copy of your data.

To exercise these rights, contact us at hello@asi.sg.

8. Third-Party Links

Our app may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Please review periodically.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: hello@asi.sg

Phone: +65 8085 8100

Address: AI Super Private Limited, 60 Paya Lebar Road, #11-22, Paya Lebar Square, Singapore 409051